Job ID: 6741

  • Jul 24, 2018
  • 1880 Bldg. - Eastwood City
  • Credit and Collections
  • American Accent
  • Australian Accent
  • Avaya Phone Usage
  • British Accent
  • Call Handling
  • Customer Service
  • Neutral Accent

Will be responsible for: 

  • Responsible for Part IXs, Part Xs, Bankruptcies and deceased estates.
  • Loading of Insolvency data and information on Controller.
  • Maintain INSV script for all accounts in portfolio.
  • Provide feedback to Manager on issues that are affecting the quality and efficiency of actioning the recovery process.
  • Manage own resources effectively to ensure that the team's objectives are met.
  • Liaise and maintain professional communications with all parties.

General

  • Promote a positive corporate culture.
  • Be familiar with all corporate policies and procedures and ensure those standards are adhered to at all times.
  • Perform other duties as directed by your Manager.
  • Prioritise work to ensure all tasks are completed in a timely fashion

Functional

  • Resource Management Coordinates knowledge, ideas and resources to achieve goals
  • Job Knowledge Displays understanding of the role and tasks within it
  • Results/KPIs Demonstrates enthusiasm for meeting requirements for the role
  • Creating & Innovating Contributes innovative approaches and insights

Behavioural

  • Promoting a positive culture 
  • Follows policy and procedure accepting accountability for own actions
  • Developing self and others 
  • Aware of strengths and weaknesses

Working with others 

  • Takes responsibility to build and maintain positive relationships and value the opinion of others

Communicating Effectively

  • Listens and responds to expressed emotion effectively confirming the message is understood
  • Competencies are relevant to every Collection House team member. Please refer to the Collection House Competency Framework guide available on ODIN for further detail specific to your position.

MicroSourcing offers diversity in career options. We welcome individuality in self-expression without losing the value for team involvement. We are a fresh look at the BPO & KPO industry. Come experience the MicroSourcing life and be part of our growing family.

Cultures and Values

We are a fast growing company but we have always been able to keep the fun, young and intimate atmosphere from the time we started. We strongly believe in transparency and honesty and we always make sure to represent the interests of our employees as much as we represent the interests of our clients.

  • Salary: Competitive compensation will be given
  • Work Hours: To Be Determined
  • Medical Insurance: Small Private