Job ID: 6798

  • Aug 9, 2018
  • Cyberscape - Ortigas
  • American Accent
  • Australian Accent
  • Avaya Phone Usage
  • British Accent
  • Call Handling
  • Canvassing / Cold-calling
  • Customer Service
  • Neutral Accent

We are looking for a Customer Service Representative for an Australian peer-to-peer car rental company. 

The core objective for this role is delivery of exceptional experiences and customer service (being fun, happy, energetic, helpful, adaptable and showing initiative). Examples may be:
  • Helping customers locate cars, and troubleshooting over the phone;
  • Re-engaging members who may not have used us for a while;
  • Receiving and responding to feedback from members at different stages of their user experience; and
  • Regular interaction with our members, reflecting our company values
  • On-boarding members:
    • Managing all Car Borrower applications through to approval
    • Building awareness of our referral incentives and systems, and encouraging repeat use
  • Operational and strategic support
    • Contributing to the development of systems to train others on how to interact with our members and how to make us remarkable
    • Creating processes and protocols to ensure best practice is followed in any given incident
    • Supporting the launch of the account in new cities across Australia (we are currently in Sydney, Melbourne and Newcastle)

What's in it for You?

  • Competitive Compensation Package of as much as P30,000* monthly gross (or more, depending on experience)
  • HMO Coverage* and Group Life Insurance Coverage, under some of the country's leading health insurance providers

*Terms and conditions apply.

  • At least 3 years of previous customer service experience
  • VERY strong customer empathy and ability to address all points 
  • Excellent verbal and written English communication skills
  • Must be able to learn and navigate new software and systems
  • Willing to work at Ortigas Center, Pasig City in a day shift schedule

WALK-IN APPLICANTS ARE ENCOURAGED!

Monday to Friday | 9AM - 3PM

32nd Floor Robinson's Cyberscape Beta Building, Topaz Road, Ortigas Center, Pasig City (near Robinson's Galleria and Oakwood Joy Nostalg Centre)

Bring your resume and valid ID. Look for Ellaine.

MicroSourcing offers diversity in career options. We welcome individuality in self-expression without losing the value for team involvement. We are a fresh look at the BPO & KPO industry. Come experience the MicroSourcing life and be part of our growing family.

Cultures and Values

We are a fast growing company but we have always been able to keep the fun, young and intimate atmosphere from the time we started. We strongly believe in transparency and honesty and we always make sure to represent the interests of our employees as much as we represent the interests of our clients.

  • Salary: Competitive compensation will be given