Job ID: 6931

  • Sep 10, 2018
  • TwoE-com - Mall of Asia Complex
  • American Accent
  • Australian Accent
  • Avaya Phone Usage
  • British Accent
  • Call Handling
  • Canvassing / Cold-calling
  • Customer Service
  • Neutral Accent

Responsibilities:

  • Manage incoming calls and customer service inquiries
  • Manage sales leads that develop into new customers
  • Identify and assess customer needs to achieve satisfaction
  • Listen to clients and use your knowledge and initiative to take a detailed brief
  • Make suggestions for better, alternate or more cost-effective ways the client might produce their job
  • Work independently and show autonomy and confidence in choices made

Qualifications:

  • Proven customer service experience
  • High attention to detail
  • Excellent communication skills
  • Strong phone handling skills and active listening
  • Ability to multi-task, prioritize and manage time efficiently

MicroSourcing offers diversity in career options. We welcome individuality in self-expression without losing the value for team involvement. We are a fresh look at the BPO & KPO industry. Come experience the MicroSourcing life and be part of our growing family.

Cultures and Values

We are a fast growing company but we have always been able to keep the fun, young and intimate atmosphere from the time we started. We strongly believe in transparency and honesty and we always make sure to represent the interests of our employees as much as we represent the interests of our clients.