Job ID: 7106
We are currently in need for Customer Support Specialist for our U.S client in Ortigas site.
Support Tasks: • Responding to customer’s inquiries via email and live chat • Working with internal teams for more advanced troubleshooting • Updating internal documentation
Sales Tasks: • Working with inbound leads to find a product fit and help customers convert from free trials to paid accounts by showing them value in the product • Doing video demos of the product • Updating internal CRM records
• At least 1 year experience handling chat/email support•Experience in upselling • Experience in support of a tech product or technical support • Excellent written English. • Excellent communication skills. • Empathy and focus on strong customer success • Ability to express thoughts clearly
MicroSourcing offers diversity in career options. We welcome individuality in self-expression without losing the value for team involvement. We are a fresh look at the BPO & KPO industry. Come experience the MicroSourcing life and be part of our growing family.
Cultures and Values
We are a fast growing company but we have always been able to keep the fun, young and intimate atmosphere from the time we started. We strongly believe in transparency and honesty and we always make sure to represent the interests of our employees as much as we represent the interests of our clients.