Job ID: 7162

  • Nov 13, 2018
  • Two E-com - Mall of Asia Complex
  • BOM Management
  • Business Process Mapping
  • CRM
  • Delegation Management
  • Feasibility Study
  • Information Management
  • Knowledge Management
  • Market Analysis
  • Operations Research
  • Organization
  • Process Management
  • Resource Management
  • Risk Management
  • Scorecard
  • Situation analysis
  • Six Sigma
  • Statistic and Metrics
  • Strategic Planning
  • SWOT Analysis
  • TQM
  • Workforce Analysis

The Account Manager is primarily responsible for monitoring and setting up of metrics, monitoring attendance and implementing the company code of conduct, updating and keeping track of employee records, and disseminating pertinent information to our projects.

Key responsibilities and accountabilities:

  • Regularly coordinate with the client regarding the status of the offshore team
  • Implement and monitor KPIs set by the client or MS
  • Monitor the team’s performance
  • Conduct coaching sessions and issuing corrective actions
  • Monitor and track the daily attendance
  • Implement policies, deadlines and standards set by the client
  • Handle complaints and queries from all staff
  • Provide day-to-day operational support
  • Resolve minor client and staff issues
  • Report to the Operations Manager and Head of Operations
  • Disseminate information to employees like updates on policies and company events.
  • Create, maintain and administer schedules for outsourced staff, in coordination with the client
  • Prepare and maintain statistical reports used in management decision-making – particularly attendance reports and trends, schedule adherence and other reports that may be useful in operations planning and management
  • Develop of reports/processes that increase the ability of the offshore project to effectively and accurately plan acceptable performance results
  • All other duties as assigned

  • Candidate must possess at least a Bachelor's/College Degree , any field. 
  • At least 3 year(s) of total working experience in the related field is required for this position.
  • Must have experience handling a team or a supervisory role in a BPO or Shared Services industry.
  • Experienced in creating KPIs and Control Measure points for variety of possible industries.
  • Experienced in Performance Management which includes creation of balance scorecards, performance improvement plan and incentive process
  • Strong decision making and problem solving skills and can work with minimum supervision
  • Experienced project manager who can handle at least 10 accounts or clients with maximum number of 30 staff.
  • Good communication and presentation skills
  • Root Cause Analysis skills
  • Amenable to work in Mall of Asia, Pasay City

MicroSourcing offers diversity in career options. We welcome individuality in self-expression without losing the value for team involvement. We are a fresh look at the BPO & KPO industry. Come experience the MicroSourcing life and be part of our growing family.

Cultures and Values

We are a fast growing company but we have always been able to keep the fun, young and intimate atmosphere from the time we started. We strongly believe in transparency and honesty and we always make sure to represent the interests of our employees as much as we represent the interests of our clients.

  • Salary: Competitive compensation will be given