Job ID: 7226

  • Dec 4, 2018
  • TwoE-com - Mall of Asia Complex

Responsible for establishing and maintaining a positive relationships with end users by providing the due diligence necessary to ensure access request services are delivered on a consistent, detailed and accurate manner.

  • Some UAM service responsibilities include the review and assignment of:
  • Database Access
  • RS Data Access
  • Onboarding requests
  • Off-Boarding requests
  •  Transfers & Promotions handling
  • Role Based Access (RBA) & Template Management
  • Shared Folders access
  • Shared Mailboxes access
  • Distribution Lists (DL)

  • Managing users in Active Directory and other applications in line with stated policies
  • Ticket reviews, provisioning and assignments
  • Work with the Hosting vendor to ensure Access requests are complete and accurate
  • Ability to manage multiple users, user groups, access levels across multiple systems.
  • Ability to write scripts, understand authentication structures and systems such as Active Directory Management, LDAP management and access to business application systems
  • Conduct periodic reviews and checks to ensure conformance of access to systems per defined procedures
  • Proven skills for ensuring strict controls to IT systems
  • Understanding of basic database concepts and ability to define and manage accesses to database systems a plus
  • Handle escalated customer cases and complaints and close the case to customers’ satisfaction within published SLA’s

  • Strong written and verbal communication skills required,
  • Must have good interpersonal and telephone skills with the ability to present a highly professional presence to callers.
  • Certifications in Microsoft Windows (MCP, MCSE, MCITP) Microsoft Office and e-mail systems required
  • Able to work extended hours when needed.
  • Amenable to work at Mall of Asia Complex, Pasay City on a night shift schedule.

MicroSourcing offers diversity in career options. We welcome individuality in self-expression without losing the value for team involvement. We are a fresh look at the BPO & KPO industry. Come experience the MicroSourcing life and be part of our growing family.

Cultures and Values

We are a fast growing company but we have always been able to keep the fun, young and intimate atmosphere from the time we started. We strongly believe in transparency and honesty and we always make sure to represent the interests of our employees as much as we represent the interests of our clients.