Job ID: 7312

  • Jan 7, 2019
  • Picadilly Star - Bonifacio Global City

To manage relationship with our partner organization

  • Manage the vendor management process for Partnerís multi-site(s) 400+ contact center
  • Evaluate vendor performance, make recommendations on partnerships
  • Manage the day-to-day relationship with vendor and act as escalation point to resolve issues
  • Conduct Vendor site visits as necessary
  • Respond to any regulatory or compliance requests for information or audits in a timely and accurate manner

To conduct vendor scorecards/assessments on service delivery

  • Ensure business goals and objectives are met or exceeded by vendor
  • Monitor and report performance results against metrics, benchmarks, and service-level agreements
  • Develop and improve vendor management best practices, metrics and relationship with key stakeholders

To support operational readiness for new initiatives, trainings, process and controls and audits

  • Assist with special projects and other duties based on business need
  • Provide recommendations on ways to grow or improve our client's business in the relationship

  • Bachelorís Degree in business or related field
  • 8 - 10 years of Vendor Management experience
  • Experience in managing vendor relationships in an operations center
  • Experience in managing metrics and taking corrective action to resolve complex problems
  • Experience negotiating with internal and external stakeholders
  • Strong organizational and communication skills.
  • Strong relationship building and management skills

MicroSourcing offers diversity in career options. We welcome individuality in self-expression without losing the value for team involvement. We are a fresh look at the BPO & KPO industry. Come experience the MicroSourcing life and be part of our growing family.

Cultures and Values

We are a fast growing company but we have always been able to keep the fun, young and intimate atmosphere from the time we started. We strongly believe in transparency and honesty and we always make sure to represent the interests of our employees as much as we represent the interests of our clients.