Job ID: 7324

  • Jan 9, 2019
  • Cyberscape - Ortigas
  • BOM Management
  • Business Process Mapping
  • CRM
  • Delegation Management
  • Feasibility Study
  • Information Management
  • Knowledge Management
  • Market Analysis
  • Operations Research
  • Organization
  • Process Management
  • Resource Management
  • Risk Management
  • Scorecard
  • Situation analysis
  • Six Sigma
  • Statistic and Metrics
  • Strategic Planning
  • SWOT Analysis
  • TQM
  • Workforce Analysis

The role of the Account Manager focuses on the employee. In general terms, the Account Manager is primarily responsible for monitoring and setting up of metrics, monitoring attendance and implementing the company code of conduct, updating and keeping track of employee records, and disseminating pertinent information to our projects. It is also the role of the Account manager to make the team work together, or in some cases, make the staff and the client work together to get the best results.Other responsibilities include, but are not limited to:

  • Staff Management discipline, performance improvement, monitoring, coaching, retention
  • Client Management relationship management, coordination, client retention, client satisfaction
  • Cost Management although this is mainly a responsibility of Finance, Operations should monitor resource utilization and ensure efficiency and maximization of resources

  • At least 1-3 years of experience in coaching and performance management; and process analysis and improvement
  • Experienced project manager who can handle multiple clients and/or accounts at the same time
  • Excellent English communication skills, both written and verbal
  • Proficient in using MS Office applications
  • Willing to work in Ortigas, Pasig City on a graveyard shift schedule
We encourage walk-in applicants! Please drop by at our office located at the 32nd floor of Cyberscape Beta Building, Topaz and Ruby Road, Ortigas, Pasig City anytime between 10:30 AM - 3:30 PM Mondays to Fridays (except holidays). Please bring a copy of your resume and a valid ID. Look for Myka.

MicroSourcing offers diversity in career options. We welcome individuality in self-expression without losing the value for team involvement. We are a fresh look at the BPO & KPO industry. Come experience the MicroSourcing life and be part of our growing family.

Cultures and Values

We are a fast growing company but we have always been able to keep the fun, young and intimate atmosphere from the time we started. We strongly believe in transparency and honesty and we always make sure to represent the interests of our employees as much as we represent the interests of our clients.

  • Salary: Competitive compensation will be given