Job ID: 7326

  • Jan 9, 2019
  • Cyberscape - Ortigas
  • American Accent
  • Australian Accent
  • Avaya Phone Usage
  • British Accent
  • Call Handling
  • Canvassing / Cold-calling
  • Customer Service
  • Neutral Accent

Microsourcing is looking for a Client Services Specialist who will work with both Client Services Manager and Commercial Team to maintain relationships with each of their assigned accounts and take responsibility for resolving issues and servicing the clientís needs.

Duties and Responsibilities

  • Provide client services to current clients by identifying their problems and supplying solutions and education
  • Track and monitor incoming calls for record keeping
  • Work closely with other departments to investigate and resolve client issues and/or questions and generate ideas to better our products and services
  • Ensure compatibility with our product database through a working knowledge of current Space Management software and database structure
  • Demonstrate/Train the account's Delivery Network to clients/prospects and recommend potential client products/services upsells to management
  • All other duties assigned

  • Must possess at least Bachelorís Degree, any field
  • At least 2 years of Client Services experience
  • Well-versed in the following Microsoft Applications: Access, Excel, Outlook and Word
  • Excellent communication skills - both written and verbal
  • Willing to work in the night shift, holidays and weekends
  • Amenable to work in Ortigas
  • Can start as soon as possible

We encourage walk-in applicants! Please drop by at our office located at the 32nd floor of Cyberscape Beta Building, Topaz and Ruby Road, Ortigas, Pasig City anytime between 10:30 AM - 3:30 PM Mondays to Fridays (except holidays). Please bring a copy of your resume and a valid ID. Look for Jan.

MicroSourcing offers diversity in career options. We welcome individuality in self-expression without losing the value for team involvement. We are a fresh look at the BPO & KPO industry. Come experience the MicroSourcing life and be part of our growing family.

Cultures and Values

We are a fast growing company but we have always been able to keep the fun, young and intimate atmosphere from the time we started. We strongly believe in transparency and honesty and we always make sure to represent the interests of our employees as much as we represent the interests of our clients.

  • Salary: Competitive compensation will be given