Job ID: 7358
Reporting to the Head of Service Delivery, the Operations Team manages the 24/7 operations of the Client and its customers. The key functions of the role are to support one of our key clients users, monitor system generated alerts, typically generated from both servers and routers, respond quickly to alerts and users ensuring all SLA’s and KPI’s are met.
The Operations team is focussed on out of hours user support, remotely monitoring, managing and securing customer IT infrastructure, networks, applications and services. The user support will be mainly first line till/POS support and desktop support. Utilising a variety of remote toolsets, the engineer will also investigate automatic alert-based tickets around infrastructure technology, networks and Enterprise Applications. There is scope to develop skills around the areas of telephony and cloud-based services as well as a variety of other applications and infrastructure types.
Key responsibilities are as follows:
MicroSourcing offers diversity in career options. We welcome individuality in self-expression without losing the value for team involvement. We are a fresh look at the BPO & KPO industry. Come experience the MicroSourcing life and be part of our growing family.
Cultures and Values
We are a fast growing company but we have always been able to keep the fun, young and intimate atmosphere from the time we started. We strongly believe in transparency and honesty and we always make sure to represent the interests of our employees as much as we represent the interests of our clients.