Job ID: 7493

  • Feb 18, 2019
  • MDC Tower - Eastwood City

The primary responsibility of the Operations Associate is to provide the first line of administrative support in the effective implementation of the single POC setup for overall accounts management. 

  • In-charge of collecting and updating employee data needed by the supervisors in the daily operations of accounts
  • Responsible for the execution and completion of short term projects as assigned by management, including data encoding, content writing, transcription, web moderation, etc. Also provides backup coverage for active accounts as needed
  • Assist operation managers in providing support to virtual captives exclusively or as needed
  • Liaise with other departments to ensure that all concerns and requests are attended to and completed in a timely manner
  • Responsible in creating reports for the day to day Operations including: action items checklists, Minutes of Meetings, Agreements, etc.
  • Performs tasks needed for attendance tracking from floorwalks to monitoring of daily attendance of client staff, sending email notifications and updates to clients and the operations team
  • Update statistical reports used in management decision-making– particularly attendance reports and trends, schedule adherence, seat occupancy, and other reports that may be useful in operations planning and management
  • Provide first line of support to clients and staff, in the absence of a supervisor or manager, and coordinate with the operations team in addressing their needs, queries or concerns
  • Manages and updates project records – project documentation updates, compiling client guidelines, financial reports, etc.
  • Assists in disseminating information to employees such as updates on policies and company events
  • Conducts Operations Orientation, as needed
  • Plans, coordinates and participates in employee engagement activities together with the operations team
  • Creates, drafts, maintains financial records of Operations Team – RCA, RFP, Liquidation, OSRF, PRF
  • Participate in developing process improvements relating to operations and quality service delivery

This job description is not intended to be all-inclusive. Employee may perform other related duties as discussed with your immediate supervisor to meet the ongoing needs of the organization. 

  • Must be a Team player
  • Highly organized
  • Creative and proactive
  • Bachelors Degree, any field
  • Excellent English communications skills, both oral and written
  • Adept in MS Office (e.g. MS Excel)

MicroSourcing offers diversity in career options. We welcome individuality in self-expression without losing the value for team involvement. We are a fresh look at the BPO & KPO industry. Come experience the MicroSourcing life and be part of our growing family.

Cultures and Values

We are a fast growing company but we have always been able to keep the fun, young and intimate atmosphere from the time we started. We strongly believe in transparency and honesty and we always make sure to represent the interests of our employees as much as we represent the interests of our clients.

  • Salary: Competitive compensation will be given
  • Work Hours: To Be Determined
  • Medical Insurance: Small Private