Job ID: 7565

  • Mar 1, 2019
  • E-Commerce Plaza - Eastwood City
  • Encoding Skills
  • Workforce Analysis
  • Records Management

Key Responsibilities;

  • Produce regular performance and operational reports for clients and internal stakeholders as per business requirements by extracting data, verifying accuracy, and presenting results 
  • Develop new reports and make changes to existing reports as required by creating/adjusting configurations, creating spreadsheets to calculate measures/present results, and documenting instructions for the reportís production 
  • Respond to ad-hoc requests for information by extracting data, conducting research/analysis and presenting results from Operations and other Support departments 
  • Provide commentary to accompany regular reports and responses to ad-hoc requests where necessary 
  • Validate and analyze data to monitor business performance, identify trends, and for use in planning and forecasting 
  • Assist in Automation Projects 
  • Responsible in tracking all action items of the Operations Team and check it's completion on a day to day basis 
  • Responsible in providing feedback to the Account Manager on the completion of each task of the team 
  • Responsible in creating reports for the day to day Operations including Attendance, Action Items, Minutes of the Meeting Agreements, Open Items of other department 
  • Assist in Que monitoring and Break Adherence as needed. Communication and updates as required 
  • Creation, Management of schedules and leaves as required by the Client and Operations. Communication and updates as required



    • Proven working experience as a reports analyst/Prior experience in a data analyst position with a focus on reporting
    • Experience working in an industry with Hours of Operation that span 24 hours, is an advantage
    • Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
    • Intermediate Microsoft Excel skills (preferably with confidence in formulas, pivot tables, graphs and macros)
    • Organization/time management skills
    • Excellent written English communication skills

    We accept walk-in candidates! 

    Visit us at the 6/F, 1880 Avenue Building, Orchard Road, Eastwood City Cyberpark, Libis

    Monday to Friday, 9am to 4pm

    See you there! 

    MicroSourcing offers diversity in career options. We welcome individuality in self-expression without losing the value for team involvement. We are a fresh look at the BPO & KPO industry. Come experience the MicroSourcing life and be part of our growing family.

    Cultures and Values

    We are a fast growing company but we have always been able to keep the fun, young and intimate atmosphere from the time we started. We strongly believe in transparency and honesty and we always make sure to represent the interests of our employees as much as we represent the interests of our clients.

    • Salary: Competitive compensation will be given