Job ID: 7569

  • Mar 4, 2019
  • Cyberscape - Ortigas

Responsible for Customer order management and monitoring to ensure that our customers expectations are met in a timely and efficient manner.  Working closely with the buying team for each order and have complete transparency and communication with the buying team. Keep a clean and updated system.

Job Description:

1. Customer service

  • Creation of Proforma Invoices for our customers
  • Customer service
  • Customer reports and weekly updates
  • Close monitoring of customer needs and priorities

2. Purchase Order Control

  • Placement of all purchase orders with our international suppliers and factories
  • Monitoring and controlling these orders from start to finish managing ETD's / ETA's / order statuses
  • Order tracking
  • Load orders into customer-specific portals
  • Inspection bookings
  • checking shipment documents against original order, qtys, prices etc
  • Understanding and Processing of all required documents within our system processing spare part orders
3. Maintenance
  • gathering and maintain customer stock codes/barcodes
  • gathering and maintain supplier codes and descriptions
  • storing DDP prices/supplier codes / alternative barcodes /customer barcodes
  • Maintaining a healthydata base
  • Chasing confirmation of shipment bookings

4. Communication with other parts of the business

  • Communication of changes - prices / qty / ETA's, ETD's etc - ALERT Buyers / sales
  • Liaising with customs brokers and transport and shipping companies where required
5. Spare parts
  • Placing Spare parts orders and following these orders through to our service center
  • Communication and updating our service center and our 3rd party providers

6. Replenishment

  • Replenishment to retailers - stores and DC's

7. Ex Warehouse / Inventory sales


  • At least 1-year minimum experience in a similar role (Data Entry and Administrative task)
  • Experience with either shipping process, wholesale, or international trade is preferred, but fresh graduates will also be considered for the role.
  • Excellent Verbal and Written Communication Skills.
  • Amenable to work in Ortigas for an early dayshift schedule.

MicroSourcing offers diversity in career options. We welcome individuality in self-expression without losing the value for team involvement. We are a fresh look at the BPO & KPO industry. Come experience the MicroSourcing life and be part of our growing family.

Cultures and Values

We are a fast growing company but we have always been able to keep the fun, young and intimate atmosphere from the time we started. We strongly believe in transparency and honesty and we always make sure to represent the interests of our employees as much as we represent the interests of our clients.