Job ID: 7582

  • Mar 6, 2019
  • 1880 Bldg. - Eastwood City
  • American Accent
  • Australian Accent
  • Avaya Phone Usage
  • British Accent
  • Call Handling
  • Canvassing / Cold-calling
  • Customer Service
  • Neutral Accent

Our client is Australia’s first and largest peer-to-peer car rental service. We make it possible to rent cars directly from vehicle owners with confidence, by creating a ‘trusted marketplace’ where owners list their vehicles for free and renters get access to a wider range of vehicles at lower prices.

Responsibilities:

Deliver exceptional customer service to customers. Customer contact will be via Live Chat, emails and phone calls. Typical customer interactions may include:

  • For customers looking to rent a car, the role will help the customer find available cars for rent on the website and answer any questions about the rental process.
  • Begin the booking process for customers, sending out rental agreements for signing.
  • Initiating the customer identification and verification process.
  • Customers looking to rent a car for UberX. 
  • Identify the stage of UberX process the customer is at and then help the customer find the car in their desired location.
  • Run through the listing process and activate vehicles where required.
  • Professional and courteous phone manner and high level of administration skills 
  • Updated booking details and car listings
  • Check registrations of vehicles with relevant authorities
  • Review and allocate toll payments and infringements
  • We envisage that initial team members will grow into leadership positions once the team is expanded.

  • Must have at least 2 years customer service experience
  • Although leadership/team management experience is not necessary, leadership potential should be evident in the way they talk and conduct themselves.
  • VERY strong customer empathy and ability to address all customer queries 
  • Strong English ability
  • Must have analytical mind and type at least 45 words per minute
  • Must be able to learn and navigate new software and systems

Walk-in applicants are highly encouraged to apply!

Please bring an updated CV and a valid ID. Look for Kat.

See you there! 

MicroSourcing offers diversity in career options. We welcome individuality in self-expression without losing the value for team involvement. We are a fresh look at the BPO & KPO industry. Come experience the MicroSourcing life and be part of our growing family.

Cultures and Values

We are a fast growing company but we have always been able to keep the fun, young and intimate atmosphere from the time we started. We strongly believe in transparency and honesty and we always make sure to represent the interests of our employees as much as we represent the interests of our clients.

  • Salary: Competitive compensation will be given
  • Work Hours: Early Morning Shift - 7:00AM to 4:00PM
  • Medical Insurance: Small Private