Job ID: 7588

  • Mar 7, 2019
  • MDC Tower - Eastwood City
  • American Accent
  • Australian Accent
  • Avaya Phone Usage
  • British Accent
  • Call Handling
  • Canvassing / Cold-calling
  • Customer Service
  • Neutral Accent

Are you are goal driven, resilient and have great customer relations?

 

If you are, OneCall24,  one of the fastest growing Healthcare Providers in the UK is looking for YOU!

 

The job requires you be on the phones several hours a day, building long standing relationships with our Care Home Partners and to our Health Care Professionals.  You will be working closely with other experienced employees of OC24 based in the UK who will provide constant on job training and development.

 

We offer a wide range of benefits to our staff including, but not limited to, performance driven monthly bonus, food and transportation allowance, monthly allowance for snack bars, monthly commission and career development.

 

So, If you are someone who enjoys talking to people, can communicate effectively, and deliver exceptional customer service, then WE NEED YOU!

 

Be part of our Manila Team, the latest addition to our offices in the UK. The Team, which currently  consist of back office and sales departments, is still expanding!

 

Role and Responsibilities: 

  • To build and maintain strong, long-lasting client relationships via service calling to maximize business levels.
  • To develop and maintain excellent candidate relationships 
  • To attain availability to work from candidates. 
  • Ensure that all new candidates understand uniform and timesheet policy. 
  • Ensure the candidates understand the DNA, Lateness and Cancellation Policy. 
  • Identify new candidates by Recruiting staff through headhunting, generating candidate leads and referrals. 
  • To add every single candidate, referral, headhunt that you have liaison with onto JS each day (this will be recorded and go towards your productivity stats). 
  • Be the first point to manage and process candidate complaints/queries effectively within the set Agency guidelines for responses to ensure successful resolution thus emphasis to maintain candidates. 
  • Ensure the timely and successful delivery of solutions according to client needs and objectives. 
  • To use JS as required, ensuring that all client and candidate liaison is documented, candidate and client information is kept accurate and up to date. 
  • Be accessible at all times to efficiently deal with the demands of the portfolio and to read your emails frequently (at least every hour) to ensure that clients, colleagues and candidates haven’t contacted you with anything important.
  • To ensure you hit your daily KPI’s and meet daily expectations. 
  • To represent the client in a professional manner at all times including the use of Social Media
  • To “Speck” staff in at every opportunity and this to form as a daily activity. 
  • Negotiate pay rates with candidates to maximize profit. 
  • Manage all bookings and cancellations and delivering best practice when dealing with cancellation of shifts with clients.

  • Must have strong Customer Service Relations and Sales Recruitment Background
  • Excellent Communication Skills both Written and Oral in English.
  • Assertive, Goal Driven, Strong willed
  • Can handle multiple tasks and still able to hit targets.
  • Must display a level of maturity at work when provided by positive/negative feedback from Supervisor and Manager
  • Can articulate himself well to candidates during queries
  • Requires MS Excel Skills (will undergo MS Excel Exam)

MicroSourcing offers diversity in career options. We welcome individuality in self-expression without losing the value for team involvement. We are a fresh look at the BPO & KPO industry. Come experience the MicroSourcing life and be part of our growing family.

Cultures and Values

We are a fast growing company but we have always been able to keep the fun, young and intimate atmosphere from the time we started. We strongly believe in transparency and honesty and we always make sure to represent the interests of our employees as much as we represent the interests of our clients.

  • Salary: Competitive compensation will be given
  • Medical Insurance: Small Private