Job ID: 7595

  • Mar 12, 2019
  • 1880 Bldg. - Eastwood City

  • Provides team member direction and coaching for assignment of work, new procedures, process flow, tracking and reporting
  • Partners with Leadership team, domestic and international  to develop and implement systems and processes to increase performance and efficiency of the department
  • Partners with Manager in evaluating staff performance and attendance
  • Makes recommendation for personnel action
  • Monitors staff to ensure compliance
  • Coordinates escalations to various departments
  • Creates reports as requested
  • Quality monitors teamís work and provides regular feedback
  • Attends quality calibration sessions
  • Manages teams attendance validation and schedule
  • Other work-related duties may be assigned

  • At least 5 year(s) of working experience in the related field is required for this position.
  • Supervisor / 3 Yrs & Up Experienced Employees specializing in a Healthcare campaign 
  • Healthcare Account experience is preferred
  • Excellent in time management and multitasking
  • Skilled in providing constructive feedback to others

MicroSourcing offers diversity in career options. We welcome individuality in self-expression without losing the value for team involvement. We are a fresh look at the BPO & KPO industry. Come experience the MicroSourcing life and be part of our growing family.

Cultures and Values

We are a fast growing company but we have always been able to keep the fun, young and intimate atmosphere from the time we started. We strongly believe in transparency and honesty and we always make sure to represent the interests of our employees as much as we represent the interests of our clients.

  • Salary: Competitive compensation will be given