Job ID: 7603

  • Mar 11, 2019
  • 1880 Bldg. - Eastwood City
  • American Accent
  • Australian Accent
  • Avaya Phone Usage
  • British Accent
  • Call Handling
  • Canvassing / Cold-calling
  • Customer Service
  • Neutral Accent

Our client is Australia’s oldest and largest providers of open learning. For over 100 years we have been helping people from all walks of life to improve their lives through learning. Over this time, we have delivered education and training to more than 700,000 Australians

Responsibilities:

In this role, you will undertake the following core functions: 

  • Provide professional and timely response to student queries, including: administrative enquiries, student complaints, course variation including cancellation, transfer and extension requests, student progression, RPL enquiries, OpenSpace navigation, assessment enquiries, verbal assessment bookings, payment services enquiries, work placement requirements, work placement support, workshop bookings, mentoring support 
  • Maintain accurate student records
  • Implement specific support strategies including re-engagement of learners identified through Program Support Plans.
  • Moderate online forums with respect to student administrative queries 
  • Provide other administrative support as required

The Student Support Officer is a key educational position that drives learner satisfaction and outcomes through the provision of first-class support including:

  • Management of student administrative queries
  • Implementation of initiatives to re-engage inactive learners

Requirements:

Experience in: 

  • High volume inbound support call centre environment (+1 year) 
  • High-volume text-based (online/email) support (+1 year)
  • Provision of education support +1 year (desirable)
  • Distance, flexible or online learning +1 year (desirable)
  • Provision of support through social media (desirable)

Walk-in applicants are highly encouraged to apply! 

Please bring your updated CV and a valid ID. Look for Kat.

See you there! 

MicroSourcing offers diversity in career options. We welcome individuality in self-expression without losing the value for team involvement. We are a fresh look at the BPO & KPO industry. Come experience the MicroSourcing life and be part of our growing family.

Cultures and Values

We are a fast growing company but we have always been able to keep the fun, young and intimate atmosphere from the time we started. We strongly believe in transparency and honesty and we always make sure to represent the interests of our employees as much as we represent the interests of our clients.

  • Salary: Competitive compensation will be given
  • Work Hours: To Be Determined
  • Medical Insurance: Small Private