Job ID: 7604
This position will be the first point of call for all customer enquiries over email, chat and phone.
Multitasking with tools such as Freshdesk, Tawk chat and our own Dashboard backend system to communicate with customers and alter/create bookings.
Act as a first point of call for customer resolutions included but not limited to feedback, complaint handling and be able to diagnose issues and resolve problems using our knowledge base and terms and conditions.
Learn and obtain knowledge on our products and offerings and be able to adjust to an environment that’s changing rapidly.
A great sales background to be able to upsell accessories with car rentals and be able to relay the importance of accessories like insurance excess cover etc.
Be able to work independently and also as part of a team, understand grey areas in businesses and enquiries and not afraid to speak up to managers and other team members and/or reach out for help if it is needed.
Exceptional English, written and verbal.
1 – 3 years experience in sales, call centers.
Ticking software knowledge like freshdesk, Zendesk is not essential but preferred.
Call center experience
Complaints handling, diagnosis and resolution
MicroSourcing offers diversity in career options. We welcome individuality in self-expression without losing the value for team involvement. We are a fresh look at the BPO & KPO industry. Come experience the MicroSourcing life and be part of our growing family.
Cultures and Values
We are a fast growing company but we have always been able to keep the fun, young and intimate atmosphere from the time we started. We strongly believe in transparency and honesty and we always make sure to represent the interests of our employees as much as we represent the interests of our clients.