Job ID: 7614

  • Mar 14, 2019
  • 1880 Bldg. - Eastwood City
  • Credit and Collections
  • American Accent
  • Australian Accent
  • Avaya Phone Usage
  • British Accent
  • Call Handling
  • Customer Service
  • Neutral Accent

Have your CSR career in an Automotive Aftermarket parts manufacturer, distributor, and retailer account based in Melbourne, Australia!

Responsibilities:

- Maintaining a positive, empathetic and professional attitude toward customers at all times. 

- Responding promptly to customer inquiries. 

- Working closely with Team Leader to complete tasks assigned. 

- Communicating with customers through various channels including phone, email and live chat. 

- Acknowledging and resolving customer complaints. 

- Knowing their products inside and out so they can answer questions. 

- Processing orders, forms, and request. 

- Keeping records and customer interactions, transactions, comments and complaints.

- Communicating and coordinating with colleagues as necessary. 

- Providing feedback on the efficiency of the customer service process.

- Ensure customer satisfaction and provide professional customer support. 

- Following and complying to standardized operating procedures. 

Requirements:

- Very Good English language skills (oral and written)

- Basic to Medium level computer literacy 

- Experience working with customer support(Minimum of 6 months) 

Walk-in applicants are highly encouraged to apply! 

Bring your updated CV and a valid ID. Look for Kat.

See you! 

MicroSourcing offers diversity in career options. We welcome individuality in self-expression without losing the value for team involvement. We are a fresh look at the BPO & KPO industry. Come experience the MicroSourcing life and be part of our growing family.

Cultures and Values

We are a fast growing company but we have always been able to keep the fun, young and intimate atmosphere from the time we started. We strongly believe in transparency and honesty and we always make sure to represent the interests of our employees as much as we represent the interests of our clients.

  • Salary: Competitive compensation will be given
  • Work Hours: Early Morning Shift - 7:00AM to 4:00PM
  • Medical Insurance: Small Private