Job ID: 7612

  • Mar 14, 2019
  • Cyberscape - Ortigas
  • PC Desktop Support
  • Software installation
  • Windows OS
  • Internet Protocol

MicroSourcing Philippines is currently hiring for our IT System and Network Administrator for our Ortigas site.

Job Description:

  • To provide technical support to external and internal customers, assisting them with software, server, networking and hardware problems via phone, email or onsite.
  • To provide 1st, and 2nd line technical support queries professionally and efficiently, maintaining a high degree of customer service.
  • To maintain a high degree of customer service for all support queries and adhere to all IT service management principles.
  • To take ownership of user problems, perform a technical diagnosis and fix the issue either remotely or on-site.
  • To log all calls on the call logging system and maintain full documentation.
  • Respond to enquiries from clients and help them resolve any hardware or software problems.
  • Maintain a log of any software or hardware problems detected.
  • Support users in the use of Computer equipment by providing necessary training and advice.
  • To allocate more complex service issues to the relevant IT Support member.
  • To arrange for external technical support where problems cannot be resolved in house.
  • To ensure that all SLAís are met.
  • To work effectively and productively with 3rd line support.
  • Produce statistics each month on call logging system.
  • To maintain user security on all systems as per the company policy.
  • Supporting users in the use of Computer equipment by providing necessary training and advice.
  • To arrange for external support visit whenever problems cannot be resolved in house.

  • Bachelorís Degree Information Technology
  • 1 to 2 years of Experience in related field.
  • Strong knowledge of Microsoft based operating systems with emphasis on Windows XP/7 and MS Server 2003/2008.
  • Networking Experience (LAN, WAN, Wi-Fi)
  • Knowledge of Active Directory (AD).
  • Knowledge of Antivirus technologies

MicroSourcing offers diversity in career options. We welcome individuality in self-expression without losing the value for team involvement. We are a fresh look at the BPO & KPO industry. Come experience the MicroSourcing life and be part of our growing family.

Cultures and Values

We are a fast growing company but we have always been able to keep the fun, young and intimate atmosphere from the time we started. We strongly believe in transparency and honesty and we always make sure to represent the interests of our employees as much as we represent the interests of our clients.