All Call Center Operationss
- 34 job opening/s found
Jan 23, 2018
E-Commerce Plaza, Eastwood City
The Claims Mitigation / Order Handling position will give insight into the end-to-end workflow of the logistics, customer, supplier, and carrier support portion of the business.Key results areas include but are not limited to the ff:Mitigate customer disputes and process ordersCoordinate shipments from supplier to customerOrganize/file claim documents from customers and carriersManage claim/order related information through spreadsheetsQuick decision making for claims/ordersCreate ...
Microsourcing is looking for a Customer Service Representative (Chat Support) for our Australian account. Should you be hired, you will be working for a cleaning and gardening services account where people can avail their services.Duties and Responsibilities:Customer support activities including online chat.Allocating bookings to service professionals and ensuring all jobs for the upcoming day have been allocated.Responding to leads generated for potential new sales via online ...
Contact, follow up with and retrieve medical records from individual physicians, medical groups and hospitals. Maintain time-service, quality and production goals using good work queue management and customer service skills Maintain a high level of customer service skills. Present a friendly and professional demeanor Handle a high volume of continuous telephone calls and gathers needed information in a timely manner Perform multiple tasks simultaneously Perform ...
This position is responsible
and accountable for all aspects of day-to-day operations of the outbound sales
consultant team. The ideal candidate will be able to create and lead an
effective, motivated group of sales consultants while ensuring key performance
metrics are being met.The Team Lead will have a
thorough understanding of the product/service, and assist the client with
continuous campaign improvement.Responsible for meeting
overall metrics of the outbound sales consultant teamManaging ...
Motivate and support Sales Consultants by providing ongoing mentoring and coaching sessions for sustained above goal sales performanceOversee and support overall daily operational needs within the shift assignedMaintain target level of performance required by the clientKeep up-to-date level of product and procedural knowledge by immediately understanding and acting on disseminated information through emails, training, huddles, or other forms of briefingEnsure each team member’s adherence to ...
Delivery of exceptional experiences and service to members (being fun, happy, energetic, helpful, adaptable and showing initiative)Responding to, requesting followup, redirecting, and referring owner inquires in a timely and helpful manor;Receiving and responding to feedback from Owner members at different stages of their user experience; andRegular interaction with our members, reflecting our company values.On-boarding members:Managing all Car Owner applications through to approval;And ...
First point-of-contact for all customer support issues via
e-mail and phone (Tier-1 support) Record and track all customer support issues through our
ticketing system Manage online content through our custom-built CMS Report any bugs and edge cases Identify and recommend how we can continuously
improve our support and customer experience Create support documentation and deliver customer
training when required Analyze customer feedback and make connections
The objective of the Outbound Appointment Setter is to develop industry knowledge of our services by calling targeted leads. The Outbound Appointment Setter will work with Business Development Managers in strategically calling leads for sales campaigns.The Outbound Appointment Setter is responsible for undertaking outbound calls which via cold calling. Accordingly, mastery of interpersonal and persuasive techniques is required.Key responsibilities and accountabilities:Undertake large ...
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