All IT Engineers
- 14 job opening/s found
May 24, 2017
As an IT System and Network Administrator you’ll be providing technical support to external and internal
customers, assisting them with software, server, networking and hardware
problems via phone, email or onsite.
provide 1st and 2nd line technical support queries professionally and
efficiently and maintaining a high degree of customer service.
maintain a high degree of customer service for all support queries and
adhere to all IT service ...
Manage virtual teams to analyze, develop, and implement service improvement plans.Manage the staff of the service desk.Develop, manage, measure, and report key service-level metrics.Strive for continuous improvement of the incident management process and integration of the incident management process with other IT operations management processes.Build and maintain relationships with all departments.Work closely with the Service Delivery Manager to develop action plans.Advance the use of a ...
Analyze incidents to identify service restoration actions to be taken
Assists with classification and prioritization of incidents
Assists others with identifying the impact of incidents
Takes incident resolution actions to restore service to customers
Monitoring Incident details, including the Configuration items affected
Incident investigation and diagnosis (including resolution where possible)
Detection of possible problems and the assignment of them to the Problem Management team for ...
The Request Fulfillment Manager will facilitate the implementation and monitoring of the Request Fulfilment process.Monitor and review the execution of the Request Fulfillment process at a high-level, ensuring it remains consistent with the organization’s evolving culture and ITSM strategy
Lead and drive the design and implementation of the request fulfillment process
Obtain formal approval from stakeholders for the Request Fulfillment process and its associated procedures
Ensure the process ...
MicroSourcing Philippines Inc. is currently looking for Information Security Engineers to work for a mortgage servicing company dedicated to creating the simplest, fastest, efficient and most satisfying experience for their clients.Responsibilities:Will work with the technical teams to understand the company’s environment and to ensure compliance with company security and technical standards and processesPerform reviews of hardware, software, and firmware technologies for possible security ...
To answer inbound customer telephone calls, log all incoming support calls, and to remain in the Technologies phone queue at all practical times.To become familiar with the procedures required to process support requests from customers.Ensure that all jobs are logged correctly through HEAT, activity times and details are entered promptly and that calls are closed with accurate and appropriate details entered including customer solutions. Assist in updating and creation of technical or ...
The Security Analyst is to provide systems support for GA Systems clients and security platforms.
The Security Analyst will liaise with GA Systems senior systems engineers and solution architects.
The Security Analyst will perform daily activities that include providing “eyes on screen” monitoring of the IBM QRadar SIEM console.
The Security Analyst will respond to alerts generated and perform actions in accordance with established procedures including notification to internal team, ...
Ticket triagingCustomer system health checksHandle customer tickets within the team and complete lower level issuesProvide second and third level customer supportResponsible in identifying priority level of ...
The System Admin / Support Engineer we are looking for, will enjoy the challenge of working on several client requests (from junior staff to business owners) and system administrator tasks on servers and infrastructure with minimal supervision. Responsibilities:You will be triaging, supporting, troubleshooting and resolving all aspects of a customer’s IT environment including but not limited to:Windows 7 and 10 computersMac OS X computers (experience a bonus but not required)Mobile ...
To provide technical support to external and internal customers, assisting them with software, Server, networking and hardware problems via phone, email or onsite.Key responsibilities and accountabilitiesTo provide 1st, and 2nd line technical support queries professionally and efficiently, maintaining a high degree of customer serviceTo maintain a high degree of customer service for all support queries and adhere to all IT service management principlesTo take ownership of user problems, perform ...
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