All IT Infrastructures
- 3 job opening/s found
Sep 18, 2017
Develop service strategy to mitigate software, hardware, and networking issuesTroubleshoot and resolve IT issues via phone, email, chat, remotelyTake ownership of day-to-day tasks and ensure all incidents are resolved against SLAsProactive monitoring of IT network and servers to ensure appropriate capacity management requirements are metPartner with IT and business personnel to discuss the impact of incidents on products and servicesTrack and report all open and closed incidents to leadership ...
Provide level-1 problem identification, troubleshooting, and reporting of system and application issues in a data center environment.Perform daily operations task including answering internal support calls, system health checks, and event notification.Perform basic systems administration tasks including server reboots, service restarts and other fault remediation, software installs and application troubleshooting.Coordinate troubleshooting efforts for high severity issues by engaging with other ...
Will log and troubleshoot issues raised with regard to the products supported by the company and to ensure such logs are maintained and updated according the status of the issueTroubleshoot and analyse issues raised to ensure the appropriate information is gathered to classify the issue and to recommend/implement the corrective actionAnalyze issues arising from screens, scripts and formats in the application which includes technical, interface, reporting, web and business issuesCoordinate the ...
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