All IT Infrastructures
- 9 job opening/s found
Apr 23, 2018
MDC Tower, Eastwood City
The Customer Support Specialist receives requests from existing and prospective customers regarding company products and services. The primary responsibilities of this position include, responding to various inquiries, resolve problems and escalate issues to the appropriate owner.
Core Job Duties and Responsibilities:Field incoming help requests from end users via telephone, email and trouble ticket system in a courteous manner; outgoing client setup, follow up and task management.
First level ...
The Security Analyst is expected to provide
systems support for GA Systems clients and security platforms.
Liaise with GA Systems senior systems engineers
and solution architects.
Perform daily activities that include providing
“eyes on screen” monitoring of the IBM QRadar SIEM console.
Respond to alerts generated and perform actions in
accordance with established procedures including notification to internal team,
notification to customer team, customer ...
Will provide first and second line technical
support to internal staf
The Successful candidate will require an
aptitude for working with applications/systems
to undertake analysis, diagnosis
and resolution of staff problems, which may range from straightforward to more complicated
There is also a range of administration ...
The Helpdesk Associate will provide first and second line technical support to internal staff. TheSuccessful candidate will require an aptitude for working with applications/systems to undertake analysis, diagnosis and resolution of staff problems, which may range from straightforward to more complicated technical issues. There is also a range of administration duties within this role. Coverage includes remote users at other offices and home workers.Other specific details of the job will be ...
The primary responsibility of the Managed Services Remote Technical Lead is to ensure high customer satisfaction by executing all deliverables set within each statement of work and adhering to specified service level agreements. The incumbent is capable of working on their own, is highly responsive, organized and has exceptional documentation abilities. This person loves to learn and immerse themselves in new technology while mastering concepts by achieving set certifications. As such, we are ...
Manage hardware purchases and support renewals to reduce cost Assist with implementing and maintenance of processes, procedures and workflows to accurately track and update asset informationManage receiving processWork with vendors for hardware asset disposalsManage hardware vendor relationships to ensure appropriate data is received and updated in the toolParticipate in physical inventoriesMaintain processes and procedures to ensure compliance with ...
Our client is a Security and Networking Service provider, we are looking for an energetic and high performing individual to join our team to assist in the ongoing management, development, and process improvement of the Service Desk.
The role of the Process Analyst is to assist the SOC and Engineering teams in administering the service desk including the ongoing maintenance and development tasks. The successful candidate will be able to demonstrate clear and concise administration ...
Install and maintain computer systems and networks aiming for the highest functionality. Install and configure appropriate software and functions according to specifications. Provide guidance to end-users on how to operate safe usage of the IT infrastructure. Maintain local networks in ways that optimize performance. Ensure security and privacy of network and computer systems. Organize and schedule upgrades and maintenance without deterring others from completing their ...
Work hands on with customers to provide consulting services.Gather analyse and document technical and functional customer requirementsSolution design and development of new security services with a focus on Federation, Governance, Identity or Access Management Design and implement Single Sign on Solutions using market leading products with industry standards like SAML 2.0, WS Federation, OAUTHAssist in build, configuration, support and troubleshooting for existing customers’ ...
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