All IT Infrastructures
- 10 job opening/s found
Mar 20, 2019
Two E-com, Mall of Asia Complex
Assisting Network and System Administrator in supporting external and Internal clients.Provisioning and deployment of hardware/software requirement of external and internal clients.Perform asset ...
Analyze incidents to identify service restoration actions to be takenAssists with classification and prioritization of incidentsAssists others with identifying the impact of incidentsTakes incident resolution actions to restore service to customersMonitoring Incident details, including the Configuration items affectedIncident investigation and diagnosis (including resolution where possible)Detection of possible problems and the assignment of them to the Problem Management team for determination ...
MicroSourcing Philippines is currently hiring for our IT System and Network Administrator for our Ortigas site.Job Description:To provide technical support to external and internal customers, assisting them with software, server, networking and hardware problems via phone, email or onsite.To provide 1st, and 2nd line technical support queries professionally and efficiently, maintaining a high degree of customer service.To maintain a high degree of customer service for all support ...
Managing firewalls in High Availability configurationsMaintain firewall configurations and integrity to meet Service Level Agreement (SLA)Support configuration changes, system upgrade and performance tuningSecurity administration activities including the support of enterprise firewalls, web application gateways, web proxy servers, virtual private networks (VPN), intrusion detection & prevention systems (IDPS), vulnerability scanning and endpoint virus/malware protection solutionsPreparation of ...
We are searching for a self-motivated, energetic; solutions focused individual to be accountable for leading our Help Desk Team. You will possess the ability to motivate the team to resolve customer issues within Service Level Agreements, and exceed customers’ expectations. You will also be responsible for troubleshooting business customer's technical issues, be an escalation point for level 1, and escalate to Level 3 as required. This dynamic role is full of variety and would suit ...
The Service Desk Analyst will provide first and second
line technical support to internal staff. The Successful candidate will require
an aptitude for working with applications/system to undertake analysis, diagnosis
and resolution of staff problems, which may range from straightforward to more complicated
technical issues. There is also a range of administration duties within this
- Must have
experience in using ...
Incident and Request ResolutionEnsure incidents, and requests are dealt with efficiently and in a timely mannerCarry out clear and regular progress communications to customers during the resolution of all incidents and requestsEnsure the customer is satisfied before closing requests and incidentsEngage and work with other technical experts and resources to ensure timely resolution of incidents and fulfillment of requestsHigh-involvement team memberActively contribute to the success of Group ...
Desktop Level support through remote access.Continuous checking of service desk tickets and responding to tickets within set SLA.Communication with clients through email or ticketing system.Following up the tickets until they are closed or escalated.Liaise with the rest of the team to escalate or fix the ...
Role Objective and Scope:Work with the technical teams to understand our environment and to ensure compliance with client’s security and technical standards and processesPerform reviews of hardware, software, and firmware technologies for possible security vulnerabilities that impact the information security of client’s information assets. Recommend risk mitigation techniques and appropriate configuration Standards. (Security reviews, mitigation plans, data classification)Perform analysis ...
Reviews real-time alerts to perform triage based on relevancy and urgencyCreates new tickets for alerts that signal an incident & require Level 2 / Incident Responder reviewCollection and analysis of cyber intelligence/intrusion reports, and news related to information security, covering new threats, vulnerabilities, products, and research to distribute in a routine basisCollects security data from a large number of heterogeneous security devicesManages and configures security controls and ...
Welcome to MicroResumes, MicroSourcing's one-stop recruitment portal for multinational job opportunities! By registering, you can search for jobs, track your applications and receive recruiting tips from our Talent Acquisition team. Join MicroSourcing today and discover a world of possibilities.