All Support and Corporates in All Locations - 4 job opening/s found

  • Jul 19, 2017
  • 1880 Bldg., Eastwood City
Provides daily, weekly and monthly statistical reports to appropriate channels and recipients. Collates and generates performance reports (such as but not limited to Quality Monitoring, Quality of Service and Efficiency) and issues them out on a timely manner. Integrates data generated locally and from other clients to create reports that will reflect the performance of agents and for Operations' purposes. Collects, assembles, and analyses data for operating trends & issues using ... Read more
  • Jul 11, 2017
  • TwoE-com, Mall of Asia Complex
The Account Manager is primarily responsible for monitoring and setting up of metrics, monitoring attendance and implementing the company code of conduct, updating and keeping track of employee records, and disseminating pertinent information to our projects.Regularly coordinate with the client regarding the status of the offshore teamImplement and monitor KPIs set by the client or MSMonitor the teamís performanceConduct coaching sessions and issuing corrective actionsMonitor and track the ... Read more
  • Jun 22, 2017
  • Cyberscape, Ortigas
Main responsibilities will be to manage and lead our team of Customer Support specialists.The areas of focus will be: Maintaining daily communication with our team in Sydney: You are the key point of contact between Sydney and Manila and will report directly to the Operations Team Lead in Sydney.Managing daily workload and schedules for the Customer Support Team:Managing the work roster for your team, including absences of team members;  Managing & communicating daily and weekly tasks for ... Read more
  • Jun 19, 2017
  • TwoE-com, Mall of Asia Complex
The Account Manager is primarily responsible for monitoring and setting up of metrics, monitoring attendance and implementing the company code of conduct, updating and keeping track of employee records, and disseminating pertinent information to our projects.Regularly coordinate with the client regarding the status of the offshore teamImplement and monitor KPIs set by the client or MSMonitor the teamís performanceConduct coaching sessions and issuing corrective actionsMonitor and track the ... Read more