All Support and Corporates
- 3 job opening/s found
May 9, 2017
E-Commerce Plaza, Eastwood City
1. Identify needed skills of the interns to be fully effective 2. Design development activities, training or otherwise, that would fill the competency gaps 3. Implement the identified activities 4. Submit reports as needed and as determined by the Sr. Employee Engagement ...
Collect and update employee data.Handle short-term projects such as encoding, content writing, transcription, and web moderation.Provide back-up coverage for active accounts.Liaise with other departments to ensure that all concerns and requests are completed in a timely manner.Create reports including action items checklists, minutes of the meetings, and agreements.Handle tasks such as attendance tracking and sending updates to clients and the operations team.Update statistical reports on ...
Responsibilities:Listens and analyzes call recordings to ensure that agents are following the account’s policies and proceduresCoach agents based on quality resultsProvide reports and analysis to Managing DirectorWork with the Team Lead in creating an action plan for agent improvementMaintain the strictest of confidentiality on all matters related to the accountContinually improving processes by identifying and recommending solutions to ensure efficiency and effectiveness remain at optimum ...
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