All Support and Corporates in All Locations - 8 job opening/s found

  • Jan 11, 2019
  • 1880 Bldg., Eastwood City
Overall Objective: Responsible for managing the predictive dialler system that controls the flow of Outbound Calls to customers in an effective and efficient manner within internal policy and procedure as well as debt recovery guidelines as provided by UCCC and ASIC Maintain strong relationship with internal customers, partners and stakeholders by building a collaborative approach to optimize dialler strategy as well as maintaining open communication and feedback channels Assist ... Read more
  • Jan 9, 2019
  • Cyberscape, Ortigas
The role of the Account Manager focuses on the employee. In general terms, the Account Manager is primarily responsible for monitoring and setting up of metrics, monitoring attendance and implementing the company code of conduct, updating and keeping track of employee records, and disseminating pertinent information to our projects. It is also the role of the Account manager to make the team work together, or in some cases, make the staff and the client work together to get the best ... Read more
  • Jan 2, 2019
  • TwoE-com, Mall of Asia Complex
The Account Manager is primarily responsible for monitoring and setting up of metrics, monitoring attendance and implementing the company code of conduct, updating and keeping track of employee records, and disseminating pertinent information to our projects.Key responsibilities and accountabilities:Regularly coordinate with the client regarding the status of the offshore teamImplement and monitor KPIs set by the client or MSMonitor the teamís performanceConduct coaching sessions and issuing ... Read more
  • Dec 18, 2018
  • E-Commerce Plaza, Eastwood City
Monitor calls and chats to ensure that agents are following the account's policies and proceduresCoach agents based on quality performanceCreate an action plan for agent improvementAttend internal and external calibration callsHandle escalated customer issues as requiredProvide customer service for online chat, email, and phone supportAttend and coordinate meetings and calibration sessions internally and with ClientProvide client reports as neededCreate process improvement for more efficient ... Read more
  • Dec 18, 2018
  • E-Commerce Plaza, Eastwood City
Monitor calls and chats to ensure that agents are following the account's policies and proceduresCoach agents based on quality performanceCreate an action plan for agent improvementAttend internal and external calibration callsHandle escalated customer issues as requiredProvide customer service for online chat, email, and phone supportAttend and coordinate meetings and calibration sessions internally and with ClientProvide client reports as neededCreate process improvement for more efficient ... Read more
  • Nov 13, 2018
  • TwoE-com, Mall of Asia Complex
The Account Manager is primarily responsible for monitoring and setting up of metrics, monitoring attendance and implementing the company code of conduct, updating and keeping track of employee records, and disseminating pertinent information to our projects.Key responsibilities and accountabilities:Regularly coordinate with the client regarding the status of the offshore teamImplement and monitor KPIs set by the client or MSMonitor the teamís performanceConduct coaching sessions and issuing ... Read more
  • Oct 23, 2018
  • Picadilly Star, Bonifacio Global City
The Professional Development Manager is responsible for assessment of staff training and coaching needs at a project based level for all clinical and non-clinical employees as required by the Company. Candidate will facilitate training programs in accordance with established quality and other job performance metrics. In addition, Manager will supervise and provide leadership to the Authorized Response Team for employees and clients.  This team provides additional coaching as ... Read more
  • Oct 23, 2018
  • Picadilly Star, Bonifacio Global City
The Project Manager will report to the V.P. Strategic Partnerships. He/ She will lead the PMO for major strategic initiatives in Software & Analytics and Enterprise Imaging divisions. The responsibilities of this role range from identifying, assessing and implementing partnership opportunities to optimize the geographical footprint of the business, and operations transformation to improve revenue and margins.The Strategic Partnership team is a high visibility group reporting to the ... Read more