All Support and Corporates
- 7 job opening/s found
Nov 10, 2017
E-Commerce Plaza, Eastwood City
The Team Leader is responsible and accountable for all aspects of day-to-day operations of a team of outbound call center representatives. Responsibilities will include, but is not limited to:Meeting overall metrics of the line of business.Managing a maximum of 25 call center representatives, and providing coaching and development, in accordance to the metrics on their performance scorecard
Assisting with the development of policies, processes, and reports relating to team ...
The Operations Manager is responsible / accountable for all aspects of day-to-day operations.Review, implement and manage key performance indicators to ensure business growth.Ensure performance is measured and documented accurately. Responsible for attainment of overall metrics of different lines of business of the Operations.Determine root cause of under-performance and ensure corrective action. Conduct regular team performance reviews. Coaching Team Leads/ ...
We are currently looking for Training and Quality Supervisor who will be part of an energetic and talented team. Our client is one of Australia’s largest apartment accommodation providers. The Ideal candidate will be responsible to the following tasks:
· Ensuring onboarding process, quality expectations of the trainings and guidelines are followed 100% with all the parties and - leading to the on-time qualified decisions either a newcomer's ...
Setup customer service & operations systems & processes.Manage all elements of customer service including phone support, Live Chat support, Email support.Recruit & manage the customer service team (as the business grows).Tele-sales – call leads and assist with setting up listings over the phone.Handle & resolve customer complaints & escalations.Build the knowledge base & website FAQs.In time, build a training manual to onboard future customer service staff.Report daily, weekly & monthly on the ...
The Operations Supervisor is primarily responsible for monitoring and setting up of metrics, monitoring attendance and implementing the company code of conduct, updating and keeping track of employee records, and disseminating pertinent information to our projects.
Key responsibilities and accountabilities:Regularly coordinate with the client regarding the status of the offshore teamImplement and monitor KPIs set by the client or MSMonitor the team’s performanceConduct coaching sessions and ...
Manage Team Leads to ensure that their team members are performing above goalsProvides continuous coaching and mentoring for sustained performanceCollaborate with different groups including training and quality in identifying areas of improvement and appropriate action plansManage rewards and recognition programs that stimulate the sales environmentStrategize with the team leads to create contests that promote healthy competitionImplement policies and guidelines that support program goals; ...
Responsibilities:Reports directly to Operations Manager who handles various accountsResponsible in tracking all action items of the Operations Team and check it's completion on a day to day basisResponsible in providing feedback to the Operations Manager on the completion of each tasks of the Operations SupervisorsResponsible in creating reports for the day to day Operations including Attendance, Action Items, Minutes of the Meeting Agreements, Open Items of other departmentsResponsible in ...
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