All Support and Corporates
- 9 job opening/s found
Apr 24, 2018
1880 Bldg., Eastwood City
The role of the Account Manager focuses on the employee. In general terms, the Account Manager is primarily responsible for monitoring and setting up of metrics, monitoring attendance and implementing the company code of conduct, updating and keeping track of employee records, and disseminating pertinent information to our projects. It is also the role of the Account manager to make the team work together, or in some cases, make the staff and the client work together to get the best ...
In this role you are expected to monitor and audit outbound sales call centers' daily performance. You will review are sales agents activities in-line with set guidelines, processes and compliance. You will be enhancing the performance control culture of the Group. You will be reporting towards Head of Group Finance & Compliance. Your daily tasks includes:Listening to outbound calls and recordings of various sales agents through VOIP call software to spot any deviations in terms of ...
Regularly coordinate with the client regarding the status of the offshore teamImplement and monitor KPIs set by the client or MicroSourcingMonitor the team’s performanceConduct coaching sessions and issuing corrective actionsMonitor and track the daily attendanceImplement policies, deadlines and standards set by the clientHandle complaints and queries from all staffProvide day-to-day operational supportResolve minor client and staff issuesReport to the Operations Manager and Head of ...
Conduct product and sales training to new hiresEvaluate trainees during training and after they have been delivered to ensure that they are practicing new skills on the job Ensure that floor support is available at all times to guarantee agents are compliant, competent and that they are conducting themselves in accordance to the company’s code of conduct and QCM Analyze training needs and conduct training and development programs to improve the team’s sales performanceAssist Site ...
We are looking for Training Facilitator for an Australian account who will be part of an energetic and talented team. Our ideal candidate has experience with various training methods, including on-the-job coaching and mentoring programs. Experience with different projects, like management training and soft-skills development is also essential.Responsibilities:Administer/Facilitate training to team membersFacilitate remote training sessions.Market available training to employees and ...
maintain and execute manual test cases/suites
new features built by the Development team
regression testing on existing features
closely with the QA automation team to continuously augment the QA ...
• Assists/ coordinates with the trainers for all matters concerning International Training & Organizational Development Activities • Responsible in preparation of the logistics needed for all training sessions (pre-onboarding and post onboarding) and organizational activities (training materials, presentations, etc.) • Responsible in all administrative tasks needed for trainings like booking the meeting rooms, planning and plotting of the team managers, trainers, and onboarders’ ...
Project Manager in the end to end lifecycle of transitioning/migrating to outsourcing operations from Australian locations to offshore sites by directly and closely working with the clients and organization leads taking on varied roles as process manager/owner and test manager to ensure successful operations upon turnover. Customer Engagement Works with clients to identify suitable roles for Outsourcing / Offshoring Established Financial benefits of Outsourcing / ...
The Associates’ tasks are mainly administrative and support. Most of their time are spent in maintaining and creating records that the team can use in making management decisions and in order to provide support for the clients and staff. They assist in liaising with the departments and staff and help ensure that the client and staff requirements are met. They are also mainly in-charge of monitoring attendance and maintaining the staff’s attendance records.Key responsibilities and ...
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