Other Call Center Operations Functionss in All Locations - 13 job opening/s found

  • Jul 12, 2019
  • 1880 Bldg., Eastwood City
MicroSourcing is looking for Accounts Payable and Receivable Specialist for our Eastwood site! Key Responsibilities:Enter supplier invoices for payment from stamp.Enter supplier invoices that are recoverable from tenants to tenant’s accounts.Check output for any inputting errors and correct them.Set up new supplier companies if they don’t already exist.Process payment runs. Perform other data entry functions as trained & ... Read more
  • Jul 11, 2019
  • 1880 Bldg., Eastwood City
Create quality and training programs. Leads, monitors, and evaluates the success and progress of employee adherence and understanding of these programs.Develop and implement training programs for operations, including ongoing and refresher training support continuous improvement.Responsible for knowledge management delivery and maintenance; develop, maintain, and update reference materials, manuals, and job aids, (including electronic manuals, lists) for operations. Ensure tools and content are ... Read more
  • Jul 11, 2019
  • MDC Tower, Eastwood City
Responsibilities:Inbound and outbound calls, faxes, emails, SMS, and chat to respond to customer inquiries and requestsTake phone orders and enter the data in Brightree MyForms softwareRespond to customer service tickets through Freshdesk ticketing systemProvide customers with product and service informationEducate customers about their insurance benefitsGather patient insurance information and verify insurance benefits and eligibilityProvide status updates on DME ordersIdentify, research and ... Read more
  • Jul 3, 2019
  • Cyberscape, Ortigas
Account Management- Providing an amazing experience for our users with a primary focus on existing users.- Successfully organise and fulfil on-demand bookings (includes: finding the perfect dog walker and guiding customers through the booking process, managing and coordinating the dog walkers);- Ensuring our customers are well supported throughout their entire journey through check ins & follows ups, to ensure customer retention- Educate and on-board our new and existing customers should they ... Read more
  • Jul 2, 2019
  • 1880 Bldg., Eastwood City
MicroSourcing is looking for Lead Generation Specialists  for our Eastwood site! Be one of us and enjoy fun and dynamic work environment! Do you have what it takes?Key Responsibilities:Proactively make outbound calls from supplied lead sources and determine lead's eligibility. Transfer eligible leads to the sales team to proceed with the application processManage and sort the lead list by completing documenting each interaction and update the team leads daily.Work/liaise with the ... Read more
  • Jun 25, 2019
  • E-Commerce Plaza, Eastwood City
MicroSourcing Philippines Inc. is looking for an Operations Manager for a management team with over 20 years of service in the Release of Information industry. The account specializes in: Workflow/Process Management, Information Security and Compliance, System Integration and Database development, and Customer Support. Client has the resources to manage your ROI process from beginning to end.Responsibilities:Review, implement and manage key performance indicators to ensure business ... Read more
  • Jun 25, 2019
  • Two E-com, Mall of Asia Complex
Responsibilities:• Make targeted outbound calls to offer-holders to maximise student confirmations and ultimately enrollments• Respond to student enquiries and assisting students primarily via telephone and email• Adhere to pre-agreed service level commitments• Maintain data integrity protocols, ensuring it is consistently and accurately recorded• Undertake such other duties as may from time to time be required, as commensurate with the role and the needs of the ... Read more
  • Jun 21, 2019
  • 1880 Bldg., Eastwood City
The Order operations analyst is primarily responsible for processing customer orders including fulfillment (software and/or Hardware) and invoicing. They are also responsible for handling both internal and external customer care queries including license extensions requests.Essential FunctionsProcess external customer purchase orders through to Invoicing Effectively resolve both internal and external customer care queries related to Order Processing Develop and maintain strong relationships ... Read more
  • Jun 21, 2019
  • Two E-com, Mall of Asia Complex
The primary accountability in this role is to facilitate the smooth running of your team of Student Recruitment Advisors, by ensuring they have the knowledge and tools to deliver excellent customer service. You will be the first point of contact for the team as their line manager, responsible for their well-being, shift patterns and volume and quality of their output. Your organisational skills will be exemplary as will your ability and confidence to communicate with stakeholders at all ... Read more
  • Jun 17, 2019
  • Cyberscape, Ortigas
Onboarding, also known as Enablement or Implementation, is the organization that is often the first to touch a customer after they sign a new contract. The Onboarding folks are responsible for helping to provision/install/configure the product and to get the customer to a place where they can effectively use it. The typical Onboarding project can take anywhere from several days to several months (hopefully with some value being delivered long-before the process is "complete"), depending on the ... Read more