Other Call Center Operations Functionss in All Locations - 8 job opening/s found

  • Apr 15, 2019
  • Two E-com, Mall of Asia Complex
·    Make targeted outbound calls to offer-holders to maximise student confirmations and ultimately enrolments·         Respond to student enquiries and assisting students primarily via telephone and email·         Adhere to pre-agreed service level commitments·         Maintain data integrity protocols, ensuring it is consistently and ... Read more
  • Apr 12, 2019
  • Two E-com, Mall of Asia Complex
Responsibilities:Contributes to operations centre strategies by conducting needs assessments, performance reviews, defining user requirements and production, productivity, quality, and customer-service and order processing standards.Contributes information and analysis to organizational strategic plans and reviews.Participate in; recruiting, selecting, orienting, training, assigning, coaching and performance managementCommunicate job expectations; planning, monitoring, appraising and enforcing ... Read more
  • Apr 4, 2019
  • MDC Tower, Eastwood City
Be a Senior Customer Experience Consultant for one of our Australian client.Responsibilities:Answering all incoming calls in a professional and timely manner Manage telephone customer enquiries and complaints, ensuring that each customer is shown a high level of service and where applicable follow up action is taken Update and maintain customer files under our internal database, and follow up all administration relating to the query Escalate all issues to the correct department ... Read more
  • Apr 2, 2019
  • Cyberscape, Ortigas
Organize emails and respond to emails on behalf of the directors. Take meeting notes and actions Send reminders. Order Office Supplies General Maintenance Bookings Miscellaneous research projects Make travel arrangements Chase old/overdue invoices. Request payments for upcoming ... Read more
  • Apr 2, 2019
  • Three E-com, Mall of Asia Complex
Responsibilities:The Team Leader is responsible and accountable for all aspects of day-to-day operations of the Data ServicesManage the Data Services TeamAssist with the development of policies, processes and reports relating to team performance and assist with task based procedure creation and amendments as directed by the clientManage scoreboard and performance including dismissal of under performing staff in line with company policiesProvide regular one-on-one and ... Read more
  • Mar 29, 2019
  • E-Commerce Plaza, Eastwood City
The role of the Account Manager focuses on the employee. It is the role of the Account manager to make the team work together, or in some cases, make the staff and the client work together to get the best results. Account Manager, together with the VP of Operations and the Operations Managers are responsible for overall account management which includes the following: 1. Staff Management – discipline, performance improvement, monitoring, coaching, retention 2. Client Management – ... Read more
  • Mar 14, 2019
  • Cyberscape, Ortigas
RecruitmentTraining of New HiresTeam Schedule Forecasting & RosteringAttendance Monitoring & ReportingPeople Management (Approval of Time Off Requests from staff, Staff Recognition, Team Meetings)Monthly 1:1s with TLsQueue Monitoring (Call, Chat & Email tickets)Contributing to the development and implementation of CS processesHandling Customer EscalationsTracking of Daily ResultsEnd of Day Reporting to the Onshore ManagerWeekly Call with the Onshore ManagerMonthly Performance ReportingLiaise ... Read more
  • Mar 1, 2019
  • 1880 Bldg., Eastwood City
Key Responsibilities:Take ownership to address the client’s and the team’s high-priority concerns  Communicate with the client proactively on a regular basis Be a subject matter expert to support the team’s daily operation and provide creative suggestions to the client to achieve the mutual business goals  Be a responsible and responsive liaison among the client, Microsourcing management, and the team. Bridge any awareness and knowledge gap of all these ... Read more