Quality Assurance Specialists in All Locations - 2 job opening/s found

  • Dec 18, 2018
  • E-Commerce Plaza, Eastwood City
Monitor calls and chats to ensure that agents are following the account's policies and proceduresCoach agents based on quality performanceCreate an action plan for agent improvementAttend internal and external calibration callsHandle escalated customer issues as requiredProvide customer service for online chat, email, and phone supportAttend and coordinate meetings and calibration sessions internally and with ClientProvide client reports as neededCreate process improvement for more efficient ... Read more
  • Dec 18, 2018
  • E-Commerce Plaza, Eastwood City
Monitor calls and chats to ensure that agents are following the account's policies and proceduresCoach agents based on quality performanceCreate an action plan for agent improvementAttend internal and external calibration callsHandle escalated customer issues as requiredProvide customer service for online chat, email, and phone supportAttend and coordinate meetings and calibration sessions internally and with ClientProvide client reports as neededCreate process improvement for more efficient ... Read more