All Job Profiles in E-Commerce Plaza - 8 job opening/s found

  • Nov 12, 2018
  • E-Commerce Plaza, Eastwood City
        Leads the team in resolving customer concerns and queries according to defined guidelines, processes and metrics    • Manage 2nd level escalations         Conducts and provides real time and/or scheduled coaching and/or developmental sessions to improve service deliveries to customers, enhance team engagement and performance    Assisting with the development of policies, processes and reports relating to ... Read more
  • Nov 12, 2018
  • E-Commerce Plaza, Eastwood City
Handle merchant communications, determine and confirm business needs and manage customer discussionsPerform outbound calls to customers to obtain information, perform needs analysis, and follow-up on inflight items for existing customersInput applications into the boarding system while adhering to the high level of quality and accuracy targets establishedManage all 1st level escalationsManage applications in the onboarding cycleAchieve and exceed performance expectations by meeting daily, ... Read more
  • Nov 7, 2018
  • E-Commerce Plaza, Eastwood City
Contact, follow up with and retrieve medical records from individual physicians, medical groups and hospitalsMaintain time-service, quality and production goals using good work queue management and customer service skills Maintain a high level of customer service skillsPresent a friendly and professional demeanor Handle a high volume of continuous telephone calls and gathers needed information in a timely manner Perform multiple tasks simultaneously Perform both individually ... Read more
  • Oct 30, 2018
  • E-Commerce Plaza, Eastwood City
Provides the first line of assistance to customers calling in regarding their inquiries, concerns, queries regarding the product in a professional and engaging manner Resolve general customer inquiries on basic product and service questions within acceptable service level standards Proactively educate the customer on products and promotions Maintain/accomplish customer database or support documentation as ... Read more
  • Oct 30, 2018
  • E-Commerce Plaza, Eastwood City
Responsible for reviewing and verifying information on an application to ensure that it meets defined criteriaResponsible for inputting applications into the boarding system and managing the applications in the onboarding cycleResponsible for achieving a high level of data input and accuracy managing to a 5% or lower deficiency levelResponsible for achieving and exceeding performance expectations by meeting daily, weekly and monthly input targets while operating autonomouslyAccountable for ... Read more
  • Oct 30, 2018
  • E-Commerce Plaza, Eastwood City
Leads the team in resolving customer concerns and queries according to defined guidelines, processes and metrics Conducts and provides real-time and/or scheduled coaching and/or developmental sessions to improve service deliveries to customers, enhance team engagement and performanceAssisting with the development of policies, processes, and reports relating to team performancePerformance management, including the issuance of corrective action and due dismissal of underperforming staff in ... Read more
  • Sep 7, 2018
  • E-Commerce Plaza, Eastwood City
MicroSourcing’s client, one of North America’s leading payment processors, is looking for a highly motivated Sales Consultants. The client is the customer’s single point of contact for all credit cards and Point of Sale transactions making payment processing an easy and cost-effective investment for merchants.Sales of products assignedProvide live chat sales support to clientsProvide and process phone sales or support to clientsAssist in the processing of orders onlineEffectively position or ... Read more
  • Sep 7, 2018
  • E-Commerce Plaza, Eastwood City
Review and verify information on an application to ensure that it meets defined criteriaInput applications into the boarding system and manage the applications in the onboarding cycleResponsible for achieving a high level of data input and accuracy managing to a 5% or lower deficiency levelResponsible for achieving and exceeding performance expectations by meeting daily, weekly and monthly input targets while operating autonomouslyAccountable for staying current with new product and market ... Read more