- 8 job opening/s found
Nov 12, 2018
E-Commerce Plaza, Eastwood City
Leads the team in
resolving customer concerns and queries according to defined guidelines,
processes and metrics • Manage 2nd level escalations Conducts and provides
real time and/or scheduled coaching and/or developmental sessions to improve
service deliveries to customers, enhance team engagement and performance Assisting with the
development of policies, processes and reports relating to ...
merchant communications, determine and confirm business needs and manage
outbound calls to customers to obtain information, perform needs analysis, and
follow-up on inflight items for existing customersInput
applications into the boarding system while adhering to the high level of
quality and accuracy targets establishedManage
all 1st level escalationsManage
applications in the onboarding cycleAchieve
and exceed performance expectations by meeting daily, ...
Contact, follow up with and retrieve medical records from individual physicians, medical groups and hospitalsMaintain time-service, quality and production goals using good work queue management and customer service skills Maintain a high level of customer service skillsPresent a friendly and professional demeanor Handle a high volume of continuous telephone calls and gathers needed information in a timely manner Perform multiple tasks simultaneously Perform both individually ...
Provides the first line of assistance to customers calling in regarding their inquiries, concerns, queries regarding the product in a professional and engaging manner Resolve general customer inquiries on basic product and service questions within acceptable service level standards Proactively educate the customer on products and promotions Maintain/accomplish customer database or support documentation as ...
Responsible for reviewing and verifying information on an application to ensure that it meets defined criteriaResponsible for inputting applications into the boarding system and managing the applications in the onboarding cycleResponsible for achieving a high level of data input and accuracy managing to a 5% or lower deficiency levelResponsible for achieving and exceeding performance expectations by meeting daily, weekly and monthly input targets while operating autonomouslyAccountable for ...
Leads the team in resolving customer concerns and queries according to defined guidelines, processes and metrics Conducts and provides real-time and/or scheduled coaching and/or developmental sessions to improve service deliveries to customers, enhance team engagement and performanceAssisting with the development of policies, processes, and reports relating to team performancePerformance management, including the issuance of corrective action and due dismissal of underperforming staff in ...
MicroSourcing’s client, one of North America’s leading payment processors, is looking for a highly motivated Sales Consultants. The client is the customer’s single point of contact for all credit cards and Point of Sale transactions making payment processing an easy and cost-effective investment for merchants.Sales of products assignedProvide live chat sales support to clientsProvide and process phone sales or support to clientsAssist in the processing of orders onlineEffectively position or ...
Review and verify information on an application to ensure that it meets defined criteriaInput applications into the boarding system and manage the applications in the onboarding cycleResponsible for achieving a high level of data input and accuracy managing to a 5% or lower deficiency levelResponsible for achieving and exceeding performance expectations by meeting daily, weekly and monthly input targets while operating autonomouslyAccountable for staying current with new product and market ...
Welcome to MicroResumes, MicroSourcing's one-stop recruitment portal for multinational job opportunities! By registering, you can search for jobs, track your applications and receive recruiting tips from our Talent Acquisition team. Join MicroSourcing today and discover a world of possibilities.