Job ID: 8455
This position is responsible for providing remote systems support and maintenance for mission-critical Radiology imaging and workflow systems that are deployed at customer facilities around the world.
The individual is engaged in utilizing their specialized knowledge of the IWS technology suite of products as well as applying professional judgment to assist with the investigation and analysis of the system to address customer issues and to help in problem solving and resolution to root cause.
§ Troubleshoot issues on production RIS and PACS radiology systems which utilize some of the following technologies: proprietary McKesson software, Local & Wide Area Networks, Windows Servers and workstations, Enterprise-class hardware & storage systems, and Oracle databases
§ Liaison with internal teams within Support as required to deliver on customer requests
§ Contribute to a fast-paced and highly collaborative team based work environment
§ Perform scheduled preventative maintenance and systems administration functions at customer facilities
§ Identify opportunities for further team education and growth.
§ Seek and suggest competence and career development opportunities to current management
§ Ability to develop in-depth product knowledge and a commitment to continuous learning and personal development.
§ Ability to work on a night shift schedule and to be assigned at BGC
Bachelor's Degree in Computer Science/Engineering or Computer Technology Diploma and equivalent experience or equivalent related
Entry level experience diagnosing and troubleshooting software and/or on computer systems. Experience in a software technical support or customer service environment is preferred.
Computer technology background and experience with the maintenance, troubleshooting, and support of mission-critical hardware and software systems.
Understanding of Networking fundamentals, Windows Operating System, Storage technologies, Server and workstation hardware
Excellent communication skills (written and verbal)
Strong customer service skills and ability to interact effectively with varying audiences
Highly developed organization skills and an ability to multitask in a fast-paced environment
Troubleshooting skills and the ability to analyze complex hardware and software problems using standardized procedures
MicroSourcing offers diversity in career options. We welcome individuality in self-expression without losing the value for team involvement. We are a fresh look at the BPO & KPO industry. Come experience the MicroSourcing life and be part of our growing family.
Cultures and Values
We are a fast growing company but we have always been able to keep the fun, young and intimate atmosphere from the time we started. We strongly believe in transparency and honesty and we always make sure to represent the interests of our employees as much as we represent the interests of our clients.