Job ID: 9187

  • Mar 5, 2020
  • Picadilly Star - Bonifacio Global City
  • Training Facilitation
  • American Accent
  • Australian Accent
  • Avaya Phone Usage
  • British Accent
  • Call Handling
  • Canvassing / Cold-calling
  • Customer Service
  • Voice Quality Assurance
  • Culture Training

The L&D - Lead will facilitate and ensure compliance of Risk Adjustment and HEDIS training programs; determine training effectiveness and recommend enhancements while keeping abreast of clinical coding guidelines and auditing protocols. Collaborating with the US L&D Team, monitors the Sites training and coaching needs on a project by project basis Develop and/or customize training curriculums and training-related processes; insures successful implementation of training processes and programs Coach a team of Learning and Development Specialists in executing day to day operations Prepare regular, accurate and meaningful reports related to training Analyze learning and performance trends and develops an action plan to address learning gaps and improve delivery of training

Excellent training facilitation skills preferred Demonstrated understanding of CMS HCC Risk Adjustment coding and data validation requirements preferred HEDIS abstraction knowledge/skills preferred

MicroSourcing offers diversity in career options. We welcome individuality in self-expression without losing the value for team involvement. We are a fresh look at the BPO & KPO industry. Come experience the MicroSourcing life and be part of our growing family.

Cultures and Values

We are a fast growing company but we have always been able to keep the fun, young and intimate atmosphere from the time we started. We strongly believe in transparency and honesty and we always make sure to represent the interests of our employees as much as we represent the interests of our clients.