Job ID: 9343
Main responsibilities will be writing quotations for a new product line and assisting in order entries for confirmed order, thru a business to business sales process suited for Australian market. The areas of focus will be (but are not limited to): ? Responding to customer inquiries, which may include sales, minimal general and support-related inquiries, within the hour or no long than 12 hours . ? Explaining to potential customers how our products work and offer installation services/advise ? Responding to customers’ follow up emails regarding quotations such as clarifications on shed specifications, pricing, etc. Within the hour or before 4 hours ? Handles negotiations such as price matching and discount or requests of the customers. Need to have the ability to sell our products on the benefits of dealing with EasyShed ? Identification of additional customer needs that comes along with order processing and deliveries ? Handling requests on shed customization with consideration on design limitations and components that the company manufactures. Need to have the ability to work around any design challenges and provide the customer with exactly what they have request or as close to. ? Providing alternative designs closest to the requested customization. ? Dealing with shipping requests in a timely manner ? Assisting customers on additional shed assembly needs such as contacting/booking installers, council approval needs, assembly guides on sheds and optional customized sections (sliding door, additional side door, etc.). ? Passing on feedback from our customers to our Head Sales Office regarding how we can further improve our products (design, parts, packaging, etc.). ? Provide feedback from our customers to our Digital Marketing Department regarding their website navigation experiences and how it can be more user friendly and forward any reports of errors or glitches.
Can sell: quickly understand people's needs and able to connect the dots on how we can offer them the most suitable solution;
MicroSourcing offers diversity in career options. We welcome individuality in self-expression without losing the value for team involvement. We are a fresh look at the BPO & KPO industry. Come experience the MicroSourcing life and be part of our growing family.
Cultures and Values
We are a fast growing company but we have always been able to keep the fun, young and intimate atmosphere from the time we started. We strongly believe in transparency and honesty and we always make sure to represent the interests of our employees as much as we represent the interests of our clients.