Job ID: 9594
-
Aug 13, 2020
-
1880 Bldg. - Eastwood City
- PC Desktop Support
- American Accent
- Australian Accent
- Avaya Phone Usage
- British Accent
- Call Handling
- Canvassing / Cold-calling
- Customer Service
- IP Relay / Relay Service
- Neutral Accent
Are you a Level 2 Technician that loves a challenge, works hard and takes ownership of technical challenges to help the person on the other end of the line? Do you love working hard in a supportive team with the goals to make clients happy and give them peace of mind? Do you have a thrust to take on the toughest of technical problems to make life better for those around you? Are you endlessly curious to learn new technology in an environment that supports this ongoing growth? If this sounds likely you and is interesting,
Responsibilities:
Ticket driven and handling IT issues, desktop/server/networks via remote
tools.
The Role Needs Someone with:
- 3+ Years previous IT support-IT helpdesk L2 related experience
- Candidate must possess at least a Bachelor’s/College Degree in Engineering, Computer Science, Information Technology, or relevant courses
- Strong MSP/ IT technical knowledge
- 2nd Level information systems services problem resolution: problem definition,?research and resolution
- Handles an average of 10 tickets a day for multiple clients on Server/Network related issue
- Maintain 1 Hours SLA
- E-mail Protocol troubleshooting?skills: (SMTP/POP/IMAP) and ability to diagnose email issues such as missing emails, server connection issues, spam etc.
- Expert in Active Directory?/ Windows Terminal Service
- Strong in Vmware / Hypervisor
- Good Knowledge in Office 365 / Cloud solution
- Microsoft Desktop / Server Deployment, Software and Hardware Inventory - Platforms:
- Windows 10 and Windows 2012/16/19
- Software Deployment Automation Tools: Disk Imaging, Patch/Software Release Management, Asset Management, System Monitoring, RMM
- Strong in Windows 2012/2016 Exchange 2016?Architecture -?design, implement and maintenance?
- Strong with TCP/IP protocol, firewall, security and firewall and trouble shooting
- Excellent communication skills - both written and verbal communication
- People person attributes: This includes keen desire to help others, is empathetic, good listener,open
- Excellent solution finding and root cause analytical abilities
- Driven/Persistent – fix/make things better/get things done
- Ingrained customer service orientation to do what’s right
- Resilient, Reliable and able to manage stress
- Curious in nature, passionate about technology and has a thirst for new knowledge in the field
- Strong team player and willingness to guide Level 1 techs
- Experience in solving server and network issues quickly and efficiently
- Thrives working in a fast pace, dynamic environment
- Ability to work both in the office and from client sites
MicroSourcing offers diversity in career options. We welcome individuality in self-expression without losing the value for team involvement. We are a fresh look at the BPO & KPO industry. Come experience the MicroSourcing life and be part of our growing family.
Cultures and Values
We are a fast growing company but we have always been able to keep the fun, young and intimate atmosphere from the time we started. We strongly believe in transparency and honesty and we always make sure to represent the interests of our employees as much as we represent the interests of our clients.
