Job ID: 9798
- Provide user support and customer service on all Umbrellar supported brands, products, online services and platforms.
- Provide day to day operational leadership and meet agreed service levels.
- Minimum 3 years Team Leader experience in IT Service Desk environment with 5 or more direct reports - People leadership experience
Appropriate level of verbal and written skills.
Ability and willingness to learn and take on new tasks and ideas.
Can listen to and understand others points of view, issues, concerns and respond appropriately.
Relevant level of MS Word, Excel, Outlook skills.
Demonstrate good initiative and judgement.
Effectively use time and resources.
Demonstrates honesty, integrity, fairness and respect.
Good standard of personal presentation.
Contribute positively and proactively to the team.
Effectively manage work-related problems, pressure and stressors.
Provide excellent customer service.
Willing to ask for help when needed.
Have a Can Do, Will Do attitude.
MicroSourcing offers diversity in career options. We welcome individuality in self-expression without losing the value for team involvement. We are a fresh look at the BPO & KPO industry. Come experience the MicroSourcing life and be part of our growing family.
Cultures and Values
We are a fast growing company but we have always been able to keep the fun, young and intimate atmosphere from the time we started. We strongly believe in transparency and honesty and we always make sure to represent the interests of our employees as much as we represent the interests of our clients.