Job ID: 9874

  • Oct 12, 2020
  • 1880 Bldg. - Eastwood City
  • PC Desktop Support
  • Software installation
  • Windows OS
  • Internet Protocol

The Systems and Network Engineer is responsible for the daily operations and maintenance of the Data Center and the ownership of customersí communications (email or phone).

They will monitor the central environmental monitoring system and report any failure or alarm to the appropriate person. The support team is responsible for the resolution of hardware issues and deployment of new systems. A key responsibility is to ensures that any changes in our Data Centers are tracked properly.

They need to clearly identify the customerís needs, document each request in the ticketing system and dispatch to the appropriate site or person for execution. The support team will follow up on each request

Duties and Responsibilities:

  • Daily operations and maintenance of the Data Center
  • Ensure optimal communication between customers and technical teams from the opening to the closing of every ticket
  • Deploy, setup and maintain hardware from various manufactures
  • Perform initial triage and assist in troubleshooting customer problems including Windows and Linux server environments
  • Administer vCenter and other Virtual environments including: (i)Creating and deploying virtual machines, templates, and clones (ii) Monitoring (iii) Managing VMs, including using snapshots (iv) Troubleshooting VMs and environment
  • Configuration and troubleshooting of Network and Security devices based on existing standards
  • Identify and remediate storage bottlenecks
  • Monitor and respond to critical issues related to Data Center equipment
  • Apply security policies and procedures
  • Provide onsite support for device troubleshooting to include power cycles/reboots, cable testing/replacement, and media handling support
  • Provide on-site vendor support for maintenance, break/fix, and/or upgrades
  • Manage RMAs with manufacturers
  • Responsible for asset management: process deliveries and replenishes consumables
  • Participate in all aspects (electromechanical, maintenance, security, etc.) of HA owned Data Centers

  • 3+ years of experience as a Systems and Network Engineer, Data Center Technician, NOC Analyst, Enterprise IT Support Engineer or similar
  • Experience with physical configuration and maintenance/troubleshooting of Enterprise/Data Center level hardware
  • Very good understanding of IT systems including but not limited to servers and network systems, including knowledge of Cisco and Dell switching technologies
  • Strong understanding of Virtualization especially VMWare
  • Experience with Firewalls is advantageous
  • Experience with DAS, NAS and SAN. In particular Isilon, Cohesity, Qumulo and Pure Storage knowledge is advantageous
  • Knowledge of data center lexicon
  • Ability to follow specified policies and procedures
  • Excellent written and verbal communication skills
  • Comfortable working in a fast paced 24*7 environment with flexibility to work after-hours and weekends when needed
  • Experience with Windows and Linux based operating systems
  • Knowledge of electrical and HVAC technologies
  • Willing to work in Eastwood, Libis, Quezon City on a night shift schedule

MicroSourcing offers diversity in career options. We welcome individuality in self-expression without losing the value for team involvement. We are a fresh look at the BPO & KPO industry. Come experience the MicroSourcing life and be part of our growing family.

Cultures and Values

We are a fast growing company but we have always been able to keep the fun, young and intimate atmosphere from the time we started. We strongly believe in transparency and honesty and we always make sure to represent the interests of our employees as much as we represent the interests of our clients.