Job ID: 9923
We are seeking a Service Desk Manager/Team Leader, to join our Information Technology team to be responsible for the team of Service Desk agents. The Service Desk Manager/Lead will be responsible for managing the team of agents to meet service desk metrics. This person will also manage the team locally including scheduling and leading the service desk personnel in their daily activities. The lead will manage the service desk ensuing that it is staffed correctly to support the business and available to support the business 24 x 7.
Responsibilities will include:
MicroSourcing offers diversity in career options. We welcome individuality in self-expression without losing the value for team involvement. We are a fresh look at the BPO & KPO industry. Come experience the MicroSourcing life and be part of our growing family.
Cultures and Values
We are a fast growing company but we have always been able to keep the fun, young and intimate atmosphere from the time we started. We strongly believe in transparency and honesty and we always make sure to represent the interests of our employees as much as we represent the interests of our clients.