Technical Support Representatives in All Locations - 2 job opening/s found

  • Jul 2, 2020
  • 1880 Bldg., Eastwood City
As a Level 1 Helpdesk Agent you will be responsible for receiving calls from employees with IT concerns. The objective is to resolve the issues where possible or escalate to the appropriate support team Main Activities and Responsibilities: ?             Answer calls from Coles Group customers with IT related issues ?             Investigate and troubleshoot customerís ... Read more
  • May 26, 2020
  • 1880 Bldg., Eastwood City
- Provide day to day general technical support to the technical installations team via email, phone, internal chat and video conference - Provide day to day general technical support to customers via ticketing system, email, phone and video conference - Escalate issues to and liaise with AV and ICT vendors as required to troubleshoot and solve technical issues - Monitor installed endpoints and undertake remote preventative maintenance - Manage service/support tickets and ensure SLAs are being ... Read more